Contact us

Office Address:  3/F, New East Ocean Centre, No.9 Science Museum Road, Tsim Sha Tsui, HongKong 

Email:  service@sneakersfaclub.com (Reply within 24 hours)

 

Customer Service Commitment

Our customer service will respond to your questions within 8 hours on Monday through Friday and will respond in 12 hours on Saturday through Sunday. Questions include:

  • Size Problem
  • Tracking inquiry
  • Pre-sales questions
  • After sales question

If you have a question about your receiving or your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time. Thank you!

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